Support Center
24/7 Assistance
Our AI assistant and support team are available around the clock. Get help with loads, brokers, dispatchers, accounts, and more.
General Support
support@loadopsai.co
✓ < 1hr response
Urgent Freight Issues
support@loadopsai.co
🔴 < 30min response
Legal & Fraud Reports
support@loadopsai.co
⚖️ < 2hr response
Quick questions — click to ask
🤖
LoadOps AI Assistant
Active now
24/7 Live
Hi! I'm the LoadOps AI Assistant — available 24/7. Ask me anything about loads, bookings, brokers, dispatchers, or your account.
LoadOps AI
⚡ Common Issues
Load missing? Re-check your broker dashboard. Filter by status.
No AI alerts? Check spam folder and verify alert preferences.
Carrier no-show? Contact via chat, then re-post the load.
Rate con missing? Check booking history in your dashboard.
Map not loading? Refresh or try a different browser.
🕐 Response Times
AI Assistant: Instant — available 24/7
Email Support: Within 1 business hour
Urgent Freight: Within 30 minutes
Legal & Fraud: Within 2 hours
Account Issues: Within 1 hour
Still need help? Our team is standing by.
Real humans available around the clock for urgent freight situations.