These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and LoadOps AI ("Company," "we," "us," or "our"), governing your use of the LoadOps AI platform, website, mobile applications, APIs, dashboards, and all associated services (collectively, the "Platform").

By clicking "I Agree," creating an account, signing up, logging in, or otherwise accessing or using any part of the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

To use LoadOps AI, you must meet all of the following eligibility requirements:

LoadOps AI is an AI-powered freight technology platform that connects carriers, freight brokers, and dispatchers through intelligent automation, verified load opportunities, and smart load booking systems. The Platform includes:

LoadOps AI offers three distinct user roles, each with its own dashboard, tools, and responsibilities:

You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify LoadOps AI of any unauthorized use of your account. You may not share, transfer, or sell your account to any other party. Each user may only maintain one active account per role.

Subject to your compliance with these Terms, LoadOps AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your legitimate freight business purposes, including:

The following activities are strictly prohibited on LoadOps AI and may result in immediate account termination, legal action, or referral to law enforcement:

The LoadOps AI matching engine uses machine learning algorithms to connect loads with carriers and dispatchers. By using the Platform, you acknowledge and agree to the following:

LoadOps AI facilitates load postings by brokers and booking requests by carriers. The following terms govern these transactions:

Dispatchers on LoadOps AI create professional profiles to be discovered by carriers. The following terms apply to dispatcher profile listings:

Access to certain features of LoadOps AI requires a paid subscription. By subscribing, you agree to the following payment terms:

Freight payments, dispatcher fees, and broker-carrier transactions are separate from LoadOps AI subscription fees and are governed solely by the agreements between the parties involved.

The LoadOps AI platform includes real-time chat, file sharing, voice notes, and video/voice calling features. By using these communication tools, you agree that:

The LoadOps AI Platform — including its name, logo, design, source code, algorithms, AI models, dashboards, features, text, graphics, and all related intellectual property — is owned exclusively by LoadOps AI and is protected by applicable copyright, trademark, patent, and trade secret laws.

LoadOps AI does not warrant or represent that:

This includes, without limitation, damages for:

In jurisdictions where the exclusion of liability is not permitted, our liability shall be limited to the maximum extent allowed by law. In no event shall LoadOps AI's total aggregate liability exceed the greater of (a) $100 USD or (b) the total amount you paid to LoadOps AI in the 3 months preceding the claim.

You agree to indemnify, defend, and hold harmless LoadOps AI and its officers, directors, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Either party may terminate the user relationship at any time:

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Platform shall be resolved as follows:

LoadOps AI reserves the right to modify these Terms of Service at any time. When we make material changes, we will notify you by:

Your continued use of the Platform after the effective date of any revised Terms constitutes your binding acceptance of those changes. If you disagree with updated Terms, you must stop using the Platform and close your account before the effective date.