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Billing & Payments
Refund Policy

This Refund Policy explains how subscription payments, cancellations, billing disputes, and refund requests are handled across the LoadOps AI platform and AI freight services.

📅 Last Updated: May 27, 2026
🔒 Secure Billing
✓ Subscription Protected
ℹ️
By subscribing to LoadOps AI services, dashboards, AI load alerts, dispatcher tools, broker tools, or carrier systems, you agree to this Refund Policy.
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01
Overview

LoadOps AI offers digital software services, AI-powered freight tools, load matching systems, communication dashboards, and subscription-based access plans for carriers, dispatchers, and brokers.

Because our services are digital and immediately accessible, refunds are limited and subject to the conditions outlined in this policy.

✓
We believe in fair and transparent billing practices. If a legitimate issue occurs, our support team will review your case promptly.
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02
Subscription Billing
Subscriptions are billed monthly or annually depending on the selected plan.
Payments are automatically renewed unless canceled before the next billing cycle.
Users are responsible for maintaining accurate billing information.
Invoices and receipts are automatically generated after successful payment.
Platform access may be restricted if payment fails or becomes overdue.
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03
Eligible Refunds

Refunds may be approved under the following circumstances:

Duplicate payments caused by a billing error.
Unauthorized transactions confirmed after investigation.
Platform-wide technical failures preventing access for extended periods.
Subscription charges made after a valid cancellation request.
Accidental overbilling verified by our finance team.
⚠️
Refund requests must be submitted within 7 days of the original payment date.
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04
Non-Refundable Items
Used Subscription Time
Partial usage of subscription periods is non-refundable.
Completed AI Services
AI-generated load alerts and completed platform operations cannot be refunded.
Custom Integrations
Custom setup work and integrations are final once delivered.
User Error
Refunds are not issued for accidental purchases caused by user negligence.
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05
Trial Access

If LoadOps AI offers free trials or promotional access, users are responsible for canceling before the trial ends to avoid automatic billing.

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Charges generated after a trial period ends are considered valid unless canceled beforehand.
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06
Chargebacks

Users are encouraged to contact LoadOps AI support before initiating a chargeback through their bank or payment provider.

⛔
Fraudulent or abusive chargebacks may result in immediate account suspension and permanent restriction from the platform.
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07
Cancellation Policy
Subscriptions can be canceled anytime from the account dashboard.
Cancellation stops future billing but does not retroactively refund prior payments.
Access remains active until the current billing period expires.
Deleted accounts may lose access to stored load data and dashboard settings.
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08
Processing Time

Approved refunds are typically processed within 5–10 business days depending on your payment provider and banking institution.

Credit card refunds may take additional banking time.
International payment processing may experience delays.
Refund status updates may be sent through email notifications.
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09
Fraud Prevention

LoadOps AI actively monitors suspicious activity, fake refund requests, payment abuse, and unauthorized access attempts to protect the platform and users.

⚠️
Accounts associated with fraudulent behavior may be permanently removed without refund eligibility.
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Billing Questions?

If you have questions regarding payments, cancellations, subscriptions, or refund eligibility, our support team is available to assist you.

LoadOps AI · Refund Policy · Last Updated May 27, 2026
By using LoadOps AI services you agree to this policy.